Technical Support
Our professional technical team provides you with comprehensive support
Support Channels
Phone Support
Weekdays 9:00-18:00
Email Support
24-hour response
Online Chat
Weekdays 9:00-22:00
Frequently Asked Questions
How to get started with KowTie Technology's services?
You can start using our services by following these steps:
- Contact our sales team
- Learn about specific solutions
- Sign a service agreement
- Begin implementation and use
What is the service response time?
We promise:
- Urgent issues: Response within 2 hours
- Normal issues: Response within 24 hours
- Consulting inquiries: Response within 48 hours
How to get technical documentation?
Log in to our customer portal, and you can find detailed technical documentation and user guides in the "Documentation Center". If you do not have an account, please contact your account manager to get access.